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For Immediate Release January 1999

Real Estate Cyberspace Society Honors Live Assistance As Society Gold Vendor


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For Immediate Release: January, 1999

Real Estate Cyberspace Society Honors LiveAssistance as Society Gold Vendor

BOSTON, MASS. - The Real Estate Cyberspace Society today announced that LiveAssistance has been selected as a Society Gold Vendor. According to John M. Peckham III, Executive Director, "LiveAssistance is a unique internet live answering service ideally suited for real estate professionals operating in Cyberspace.

Peckham said that a LiveAssistance online booth is now open at the Society's On-Line Expo. The Society's recommendations and other information appear at the booth along with special a Society offer.

J. D. Kathuria, Chief Operating Officer of International Business Systems, Inc. (IBSI), described LiveAssistance as "a revolutionary new service enabling real estate companies to capture prospective buyers, almost immediately, upon their entry to a Web site by placing buttons linking to "Live 24 Hour Operators." who act as online duty agents. Kathuria stated that the online operators determine the needs of the prospect via a Web-based personal text chat and then transmit the entire transcript and contact information via e-mail to the real estate company at the end of the dialog. Or the real estate company has the option to answer the online calls in-house. Every transcript is also archived securely for quality control and remains accessible at any time through a password-protected Web area.

According to Kathuria, LiveAssistance is a unique service that offers an outsourced solution or allows you to lease the software to answer the calls in-house or a combination. With brand new features that include push technology and a customer service satisfaction survey which is e-mailed at the end of the online call.

"As a real estate broker, I understand the value of capturing leads on the Internet. Our LiveAssistance operators ask effective qualifying questions, and the value of just one additional lead or sale often more than covers the costs of months' worth of service. We are excited about the Real Estate Cyberspace Society Gold Vendor Award and our new booth at the Society's OnLine Expo where we are offering an innovative service, at a special discount, to the Society's members," concluded Kathuria.

Additional information on LiveAssistance, and it's services, is available at http://www.liveassistance.com or toll-free at 1-877-874-LIVE.

The LiveAssistance Booth at the Real Estate CyberSpace Society's On-Line Expo can be visited at www.REcyber.com/expo/liveassistance.html. Society membership information is available at 617-523-4441.

The Real Estate Cyberspace Society provides Real Estate Cyberspace strategies and services for it's members. The Society's World Office is open 24 hours a day at www.REcyber.com. Stone age creatures can obtain Society membership information at 617-523-4441.

For Further information or interviews:

John M. Peckham III
Executive Director
Real Estate CyberSpace Society
Four Longfellow Place, Suite 2408
Boston, MA 02114
Phone: 617-523-4440 Fax: 617-523-4736
E-mail: bostonjack@earthlink.net
Web: www.REcyber.com